Terms of Sales
These general conditions of sale apply exclusively between the company Maya Trading registered with the RCS of Paris under number 49131620400016 whose head office address is:Maya Trading, 2 Rue Roger Verlomme, 75003, Paris, France, telephone in France (hereafter"Maya Trading") and any natural person (hereafter"Client") visiting or making a purchase via the site www.bluelemonparis.com (hereafter the"Site") belonging to Maya Trading.
These general conditions of sale define the rights and obligations of the parties in connection with the sale by Maya Trading of the products offered on its Site. These general conditions of sale may be subject to modifications, the applicable conditions are those in force on the Site at the time of validation of the order by the Customer.
By validating his order on the Site, the Customer is deemed to have read and accepted without reservations the general conditions of sale in force at the time of the validation of the order.
Any order implies acceptance of these general conditions of sale.
2.1 The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.
2.2 An order is recorded upon receipt of payment from the Customer:acceptance of payment by GIE Cartes Bancaires, or receipt of the transfer or cashing of the check.
Maya Trading is authorized to cancel any order by check or bank transfer for which payment has not reached it within seven calendar days, from the date of the order.
ARTICLE 3:Product information and availability
Maya Trading takes the greatest care in putting online information relating to the essential characteristics of the products by means in particular of technical descriptions from its partners and suppliers and photographs illustrating the products, within the limits of the technique and within compliance with the best market standards.
The products presented on the Site are available in stock.
In the event that, regardless of the Customer's wishes, an unavailable item has to be ordered, a notice of unavailability will be sent to the Customer by email. The Customer may then cancel his order or request that the sum corresponding to the unavailable item be deducted from his order.
The prices mentioned on the Site are indicated in Euros, all taxes included but excluding delivery costs.
The prices invoiced are those in force at the time of validation of the order.
The delivery costs are the responsibility of the Customer and are invoiced to him in addition to the price of the products ordered appearing on the Site.
Maya Trading reserves the right to modify the prices indicated on the Site at any time but undertakes to apply the current prices indicated to the Customer at the time of validation of the order.
The Customer can pay for his orders by:
1. Credit card:Carte Bleue, Visa card, Cofinoga, Aurore, JCB. Payment by credit card is made via the Citelis secure system of credit Mutuel
2. Bank transfer.
All payments are subject to verification. Maya Trading reserves the right to refuse a sales transaction if fraud is suspected.
The order is delivered only by postal parcel to the address indicated by the Customer when ordering.
Shipments are made only on working days.
Delivery times are generally 3 working days in Metropolitan France, from the order being recorded, except in cases of force majeure (strikes, terrorist acts, wars, natural and meteorological disasters, etc.).
Delivery times abroad are indicated at the time of shipment.
All parcels sent by express are delivered against signature.
If the Customer is absent during the delivery, the delivery services will leave him a calling card indicating the place where to collect your package.
If the Customer does not collect his parcel within the time limits indicated by the delivery services, the delivery costs will be invoiced to him and the remainder corresponding to the products ordered will be refunded to him according to the following modalities:re-crediting the account, or sending of a check.
The Blue Lemon Paris team will use its best efforts to meet the delivery times of the products that the Customer has ordered. However, Maya Trading cannot be held responsible for any delay in delivery services or due to an unforeseeable or insurmountable cause.
In the event that a parcel is not received within the time indicated, an investigation will be carried out by Maya Trading with the carrier and may take several days. During this period, no refund or return can be made.
On receipt of your order, we recommend that you check the conformity of the products delivered with your order and indicate, if applicable, on the delivery note and in the form of handwritten reservations accompanied by your signature, any anomaly concerning them.
Without prejudice to the applicable legal guarantees, we recommend that you address any reservations regarding the lack of conformity of products existing on the delivery date as soon as possible by mail to Blue Lemon Paris, Customer Service, [19 rue Claude Bernard, 75005 Paris , France]
or email ( c firstname.lastname@example.org).
ARTICLE 7:After-sales service and warranty
All our equipment sold benefits from:
- the legal guarantee of conformity
- the legal guarantee against hidden defects
- the manufacturer's warranty, the scope and duration of which differ according to the products and brands.
The shipping costs of the item (s) are the responsibility of the customer. However, if the guarantee of conformity is applicable to the returned product (s), all costs related to this return will be reimbursed to the Customer upon simple written request to Blue Lemon Paris, Customer Service, [19 rue Claude Bernard, 75005 Paris, France]
For any return of parcel, the Customer must return it (s) to us by post (or other carrier) by registered mail to the following address:Blue Lemon Paris, Service Clients, [19 rue Claude Bernard, 75005 Paris, France] .
No package can be received at the headquarters of Maya Trading. Maya Trading then undertakes to take charge of any repairs from the suppliers. Whatever the problem concerning the Customer's item, it is imperative to enclose with the defective product a copy of the invoice, the warranty slip thereof (present in the box) and the return slip. Maya Trading cannot be held responsible for the manufacturer's refusal to apply its warranty.
ARTICLE 8:Withdrawal policy
Our quality department ensures that all products sold are in good condition, new, and free from defects.
All products sold on the Site benefit from a 14-day satisfaction guarantee. This means that if the Customer is not satisfied with a product purchased on the Site, he can within 14 days of receiving the order either:
1. Exchange it for a product from our catalog of equivalent quality and price.
2. Request a refund at its purchase value.
In any case, the recipients of a gift can not request the counterpart in value.
No right of withdrawal is possible in particular for products made to the consumer's specifications or clearly personalized.
For the return to be accepted, the product must be returned to us in its new condition, unmarked, packaged in its original packaging, and with the documents provided. The return must be made in suitable packaging sent by registered mail. Return costs resulting from the exercise of the right of withdrawal by way of product exchange can be reimbursed to the Customer upon written request to Blue Lemon Paris, Customer Service, [19 rue Claude Bernard, 75005 Paris, France]
ARTICLE 9:Intellectual property
All the elements found on the Site:brands, designs, photographs, logos, etc. are the property of Maya Trading.
Reproduction of all or part of the elements on the Site is strictly prohibited, in accordance with the laws governing intellectual property.
ARTICLE 10:Protection of personal data
The information provided by the Customer being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts, their absence results in the cancellation of his order. By registering on the Site, the Customer undertakes to provide us with sincere and true information concerning him. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the Site.
In accordance with the"Informatique et Libertés"law, the processing of Customer information has been declared to the National Commission for Computing and Liberties (CNIL).
Maya Trading is authorized to collect, process and use information concerning the Client. These data are subject to computer processing.
This activity is strictly regulated:the file has been declared to the Commission Nationale Informatique et Libertés under the receipt number [=].
The Customer has a permanent right of access and rectification on all data concerning him, in accordance with European texts and national laws in force (article 34 of the law of January 6, 1978). The Client can at any time make a request to Maya Trading to find out what information it has on him. The Customer can modify this data at any time and on request.
If the Customer has accepted it when identifying it on the Site, promotional emails (electronic mails) proposing new products, destocking offers, exclusives, good deals, etc. will be sent to them.
The Customer may request to no longer receive e-mails from us at any time by clicking here or on the link provided for this purpose and inserted at the footer of each e-mail that we or one of our partners will send to you. .
ARTICLE 11:Force majeure or fault
Maya Trading cannot be held responsible for the non-performance of the contract concluded, on the one hand in the event of force majeure, as defined by the courts, on the other hand in the event of fault by the Customer or the unforeseeable and insurmountable fact of a third party to the contract.
ARTICLE 12:Applicable law
These general conditions are subject to the French legislation in force. In the event of a dispute, only the French courts are competent.