All products sold on the Site benefit from a 14-day satisfaction guarantee. This means that if the Customer is not satisfied with a product purchased on the Site, he can within 14 days of receiving the order either:
1. Exchange it for a product from our catalog of equivalent quality and price.
2. Request a refund at its purchase value.
In any case, the recipients of a gift can not request the counterpart in value.
No right of withdrawal is possible in particular for products made to the consumer's specifications or clearly personalized.
For the return to be accepted, the product must be returned to us in its new condition, unmarked, packaged in its original packaging, and with the documents provided. The return must be made in suitable packaging sent by registered mail. Return costs resulting from the exercise of the right of withdrawal by way of product exchange can be reimbursed to the Customer upon written request to Blue Lemon Paris, Customer Service, [19 rue Claude Bernard, 75005 Paris, France]